Frequently Asked Questions

Jerome David Salinger - Writer

Electronic signature

Are Click & Sign eSignatures legally binding?

Yes. After every contracting process, we issue a certificate with all the data involved in the communication such as the sender, the recipient, time and date, content, attachments and technical details. The certificate can be used in lawsuits and it is accepted by several courts of law globally. Certificates are available to download as many times as required at no additional cost.

Are Click & Sign eSignatures secure?

Yes. Lleida.net, acts as a digital witness. The company is ISO 27001 certified, strengthening the effectiveness and validity of the evidence issued. Lleida.net developed registered SMS and nowadays is exporting its technology to 4 continents from its 17 international headquarters.

How to tell if a document has been signed?

Click & Sign platform provides status notifications of the whole signature process.
Log in or set up email notifications. The certificate we issue at the end of the process also provides the audit trail.

What are the benefits of eSignatures?

Electronic signatures are cost efficient compare to signatures on paper. No printing, scanning or storing required. Track the status of your contracts from Click & Sign online platform. There is no need to install any software or app, it gives a better experience for your customer. Electronic signatures also reduce the waste of paper.

eKYC (Electronic Know Your Customer) Onboarding

Why is it important to Know Your Costumer?

KYC guidelines prevent Financial companies from being used for money laundering or terrorist financing activities. It helps to prevent fraud.

Is eKYC safe?

Yes. eKYC complies with remote face-to-face identification and verification procedures for Customer Registration, Account Opening or Anti-money laundering requirements.
The whole identification process is video recorded and at the end of it, we issue a certificate with the video hash linked to it. The certificate also contains all the attachments, the validation results, the user’s geolocation and time stamp from a Certification Authority.


Are communications sent with Click & Sign legally binding?

Yes. We comply with legal requirements in more than 30 countries worldwide, including the European Union and the US.
Read more about our legal framework: ( http://www.lleida.net/en/legal-framework )
Read more about our international patents: ( http://www.lleida.net/en/patents )

The certificate

What is Click & Sign certificate?

The certificate is the documentary evidence of the communication process through Click & Sign. Certificates include the data of the parties involved in the communication like email addresses and phone numbers, IP addresses, attachments, technical details and the Timestamp. The certificate is a PDF document, which can be downloaded from our platform as many times as needed at no additional cost.

What is a timestamp?

Timestamps certify the identity of the signatory and the exact date and time when a document was signed. To ensure this evidence, timestamps are issued by a Certification Authority, which acts as a trusted third party, declaring the existence and validity of the electronic data at a specific date and time. The timestamp used by Click & Sign is internationally recognized, so that it can be used in any country.

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